Format:
1 online resource (194 pages)
ISBN:
9780203515532
,
9781134098705
,
9781134098774
Content:
1. Introducion -- 2. The financial services environment -- 3. Theories of organizational behaviour -- 4. Organizational design : the theory -- 5. Organizational design : practical application -- 6. Leadership -- 7. Organizational development and the management of change : background -- 8. Organizational development and the management of change : implementation -- 9. Business and the external environment : the contextual environment -- 10. Business and the external environment : social responsibility and business ethics -- 11. Information technology -- 12. Service quality and relationship management -- 13. Future challenges.
Additional Edition:
ISBN 9780415829212
Additional Edition:
ISBN 9780415829229
Additional Edition:
Erscheint auch als Druck-Ausgabe ISBN 9780415829212
Additional Edition:
Erscheint auch als Druck-Ausgabe Falconer, Stewart Financial services management London [u.a.] : Routledge, 2014 ISBN 9780415829212
Additional Edition:
ISBN 9780415829229
Language:
English
Subjects:
Economics
DOI:
10.4324/9780203515532
