Format:
Online-Ressource
Edition:
Online-Ausg. Online-Ausg
ISBN:
9781849504874
Series Statement:
Research on emotion in organizations 1746-9791 v. 3 v. 3
Content:
The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / G(c)Øerard N(c)·aring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. H(c)·artel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. H(c)·artel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / V(c)Øeronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. H(c)·artel, Neal M. Ashkanasy, Wilfred J. Zerbe
Note:
Online-Ausg.
Additional Edition:
ISBN 9780762314140
Additional Edition:
Buchausg. u.d.T. ISBN 978-0-7623-1414-0
Language:
English
DOI:
10.1016/S1746-9791(2007)3
