Format:
1 Online-Ressource (1 online resource)
ISBN:
1784501808
,
9781784501808
Content:
15. Give Pay-Day Advances -- Your Customer -- 1. Everyone Is a Potential Customer -- 2. Listen to Your Customers -- 3. Encourage Your Customers to Complain -- 4. Learn From Every Complaint -- 5. Recognise the Importance of 'Parent Handover' at the Beginning and Especially the End of the Day -- 6. Have One True Place for Communication -- 7. Take Advantage of Social Media -- 8. Share Your Educational Approach with the Parents -- 9. Be Honest with Parents and Ensure Your Team Are Too -- 10. Listen to the Children in Your Care -- About the Author -- Blank Page.
Content:
Full of practical advice to help early years leaders to improve their leadership skills. This highly accessible guide draws on Jennie Johnson's own experience of founding an outstanding childcare service
Content:
How to Be a Great Leader in Early Years -- Introduction -- Your Way of Doing Things -- 1. Have a Primary Purpose -- 2. Have Clear Values for Your Nursery -- 3. Have a Rhythm, Have a Way of Doing Things -- 4. NOT Because We Have Always Done It That Way! -- 5. Ensure You Are Compliant with Your Regulatory Requirements (But Dance to Your Own Tune) -- 6. Don't Use 'Health and Safety' as an Excuse -- 7. Take Every Opportunity to Simplify Processes and Reduce Paperwork -- 8. Foster a Culture of 'Getting Better Every Day' -- 9. Replenish Resources Often and Keep on Top of Maintenance and Cleaning -- 10. Fresh Eyes -- 11. Don't Tolerate Whispering in the Corner -- 12. Speak Up -- 13. Have a Handful of Nursery Mantras -- 14. Empower Your Team to Delight Your Customers -- Your Leadership Style -- 1. Know Your Stuff! -- 2. You Can't Know Everything -- 3. Set the Tone -- 4. Communicate -- 5. You Are Here to Serve! -- 6. Spend as Little Time in the Office as Possible -- Even Better, Don't Have an Office -- 7. Be Approachable and Empathetic -- 8. If You're 'One of the Gang', It Can Make Difficult Conversations More Difficult -- 9. Don't Have Favourites -- 10. Meaningful Praise and ... Thank You! -- 11. Mistakes Happen -- 12. Mutual Respect All Round -- 13. Look After Your Team -- Your People -- 1. Recruit Great People -- 2. Involve Your Team in the Recruitment Process -- 3. Get Rid of Toxic Employees -- 4. Duvet Days Are Not Okay -- 5. Professional Development -- 6. Find Time to Have Appraisals More Often Than Once a Year -- 7. Encourage the Team to Solve Their Own Problems -- 8. Listen to Your Team -- 9. Challenge Poor Practice -- 10. Have Transparent Pay Scales. Be as Generous as You Can Afford -- 11. Recognise and Reward (Financially or Otherwise) -- 12. Long Service Awards -- 13. Mark Special Moments in Your Team's Lives -- 14. A Free Brew.
Additional Edition:
9781849056748
Additional Edition:
1849056749
Additional Edition:
9781849056748
Additional Edition:
Erscheint auch als Druck-Ausgabe 9781849056748
Language:
English
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